How-To's

General Public How To's

Submit a CTE Purchase Request
Click on "Service Catalog" Click on the "CTE" Folder in the navigation pane on the left. ...
Tue, Feb 11, 2020 at 12:56 PM
AS400 for MAC
Here are the settings for the Mac OS AS400 connection (TN5250 v4.3)   · Launch TN5250 from Mac Dock or Applications Menu · Click configure from Menu B...
Tue, Mar 20, 2018 at 2:03 PM
Loud fan noise from Laptop/Desktop
Your Mac has sensors that respond to temperature changes. It may be normal to hear the fan running in the background during intensive tasks or having multip...
Tue, Feb 11, 2020 at 12:57 PM
VOIP PHONE SOLUTIONS
  VOIP Quick Reference I - Transfer Phone Calls [TRAN]>extension>[TRAN] 1   . To transfer an active call, press the TRAN button on the p...
Tue, May 16, 2017 at 3:13 PM
How to use basic calling features on VOIP phones
 How to use basic features on your VOIP phone.
Mon, Sep 11, 2017 at 12:35 PM
Apple TV (3rd Gen) Audio Troubleshooting
Apple TV Audio No sound   Step 1. Basic Apple TV audio troubleshooting Check if the volume on your television or receiver is reduced or...
Thu, Feb 15, 2018 at 1:02 PM
TF Level Toshiba Copier Installation Guide
Toshiba Printing from a MacBook Air or iMac   · To setup a Toshiba printer to a Mac, use the following steps: 1.) Download and install the Toshiba...
Thu, Feb 15, 2018 at 1:05 PM
Additional Device Request via Fresh Service
Additional Device Request Last updated: 2/1/18   Purpose: This guide will show you the process to follow to order additional equipment for a new ...
Thu, Feb 15, 2018 at 1:07 PM
Common MacBook Hotkey Commands
full screen shot - cmd, shift, 3 select screen shot - cmd, shift, 4 close window - cmd, w close tab - cmd, t close program - cmd, q “alt tab”...
Thu, Feb 15, 2018 at 1:12 PM
Allow Flash Content to Run in Google Chrome
On a website that requires flash to run, click on the secure icon lock next to the web address, it may sometimes be a circled i when the website does not us...
Tue, Feb 11, 2020 at 12:58 PM